Secure payment


I accept payments by credit card, PayPal, check and bank transfer not .
PayPal payment / card must be in order. If payment is not made , the sale will be canceled and the item is back in stock in the shop.
If you pay by check, your order will be shipped within 24-48h after receipt of chèque.Si you pay by bank transfer, your order will be shipped within 24 -48hrs of receipt of the transfer.
In all cases , the items ordered will be shipped upon receipt of payment .
The prices of items for sale in the shop are fixed by the service and subject to change at any time.

Shipping

SHIPPING
Shipping default single item, without tracking or insurance. However, it is possible to opt for a shipment tracking or insurance. In this case, the customer must contact the supplier before making payment . The shipping costs will be adjusted accordingly , depending on the destination, weight and size of the package, according to pricing by the French postal services. The customer remains responsible for taxes or customs fees which may be applied in
country of residence .

DELIVERY
Delivery address: the address specified by the customer on the site is the default shipping address , so the client must ensure its accuracy. If a different delivery address is desired, the customer must inform the claimant before payment .
Shipping Time : Orders are shipped within 4 working days of receipt of the maximum payment.
Cancellation policy: the withdrawal period is 7 days after payment.
Delivery time of receipt of an order is usually 2 to 3 working days for France , and may take from 7 days to 1 month for certain destinations such as the United States or Canada . The provider can not be held responsible in the event of
delay due to postal services.
Time of receipt: customer has a period of 8 days to delivery to make a written statement on the possible non- conformity of the goods claim. Claims must be made by mail to the following address: Matthew Coulanges , 27 rue Pigault Lebrun 62100 CALAIS or email: boutique@matthieucoulanges.fr .
After this period, no claim will be accepted , regardless of the failure of the seller. The customer will have to pay the full price .
Packing: shipments are in suitable packaging.


Refunds and Exchanges


LOST OR DAMAGED PACKAGES
Sometimes packages are lost or stolen during transport, the provider also recommends shipments monitored and / or insurance. The provider can not be held responsible for lost packages by postal services .
Items are packaged so as not to be damaged during transport. If, however, it happened that the customer receives a damaged package , it should immediately contact the seller in writing to arrange an exchange or refund .

RETURNS
All returns, exchanges or refunds must first be a written agreement. The product must be returned in its original packaging before any refund or exchange.
Items made to order are not exchangeable or refundable.
Products returned incomplete , damaged or soiled by the customer can not be returned or exchanged.

additional Information


PRODUCTS
All product provided by the service are created and implemented by the provider . They are handcrafted in small series or unique piece , so there may be very slight differences with the photographs illustrating the product data sheet .

INTELLECTUAL PROPERTY
All artwork and illustrations are intellectual property of the provider. The copyright of the original is not transferred to the buyer at the sale. The provider retains all rights to all his creations , including the right to sell and / or use visual products sold.

Legal notice

Matthieu Coulanges
515 rue d'Ostove
62370 Zutkerque FRANCE


Siret : 53849786800025 - VAT not applicable, art . 293 B of the CGI
Contact: shop@matthieucoulanges.fr